How to get attention in real estate marketing – light it up!

How long is the average person’s attention span?

This is what I found on Google:

How long is the average person’s attention span?
If your audience is still paying attention after the first 8 seconds, you have approximately 4 minutes and 52 seconds until their attention spans are exhausted. The average adult attention span has plummeted from 12 minutes a decade ago to just 5 minutes now, according to a Fortune.com article.

 

Wow, not long! And what has caused the plummet?

We could certainly take a wild guess. The (rising) influx of technology and tidal waves of services that are designed to make our lives easier are perhaps contributing factors. No one has any time any more.

From when we rise in the morning, until our heads hit the pillow at night, or even the early hours, we have information directed at us, choices to make and information to process.

It certainly is tiring.

When it comes to marketing, specifically real estate marketing, the key is standing out, while not demanding too much from weary home-seekers or investors.

My husband is an electrician. He has always said that lighting is everything. We’ve renovated numerous houses together and he has always done the lion’s share of the major changes, including lighting. I must say, his choices have been spot on.

Modern lighting has a way of evoking different vibes and moods, depending on the look you are going for. And is such a value-adder.

At The Property Writers, we just love fawning over a lot of the stunning lighting that we see in property photographs that come through our inboxes.

Indoor lighting, outdoor lighting – even candlelight! To be able to see anything, the first port of call for our eyeballs is processing light. Our eyes are drawn to light. It’s instinctive.

Perhaps one of the best examples of utilising lighting for advertising and marketing is Times Square in New York City. I remember I visited in 2006 (Ten years ago?! It’s been way too long between visits) and I felt just like a character in a movie. Cliche, but true. I was totally smitten as I took in the immense lit-up signs. I bet they’re even more spectacular ten years on.

Dazzling Times Square.

So it was only a matter of time until these mammoth, illuminated billboards trickled down into real estate/realty marketing.

I know they’ve been popping up all over the country lately and have been showcased at trade shows. But I must say it was a real treat to recently spot an illuminated sign at night, out the front of a property.

I spotted it whilst driving, around a week ago. It was a listing for Ray White, in Largs Bay, South Australia. And it looked magnificent!

This lit-up sign made me slow and pull in to the curb to read it.

The image and words were perfectly and crisply illuminated, the darkened street around it providing the ultimate shadowy backdrop, much like a stage.

These solar powered and otherwise real estate signboards are only going to become more prevalent and accessible – that’s our prediction.

Fast forward a year from now and I’m thinking they will be absolutely everywhere.

An image from "Digital Central", a company offering illuminated signboards. Copywright lies with Digital Central Real Estate Signage Company.
An image from “Digital Central”, a company offering illuminated signboards. Copyright lies with Digital Central Real Estate Signage Company.

It’s awesome to see the industry utilising such technology to stand out and do the absolute best for their vendors. It would be great to see costing eventually become accessible across a spectrum of price ranges.

I think these signs should capture up to the 4 minutes and 52 seconds allotted for average adult – plenty of time to note the name and number of the agent and phone them!

Does anyone else have any thoughts on these innovative signboards? Or are you a business who offers them as a service? Let us know on Instagram or Twitter.

Note: this post is NOT sponsored or endorsed by any company or business, it is our expressed view on a product and service.

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Making Lemonade: Finding the Fizz in a Sour Listing

A real estate listing popped up on my Facebook feed yesterday.  It was, from the outside, an unassuming brick maisonette in a nondescript Adelaide suburb.  So why was my friend, who lives interstate with no plans to move, sharing it?  And then it popped up again.  And again.  It popped up on Twitter by that afternoon. I clicked on the link and looked at the home. 

It was extraordinary, for all the wrong reasons.  The carpets were brightly patterned and clashed spectacularly with the walls, which in every room were papered with pictures of cats.  More pictures dangled from the ceiling in makeshift mobiles.  There were shelves and cupboards lining every wall, stuffed full of dolls, toy cats, and more dolls.  Bright frilly decor added to the effect, which should have come with a warning for anyone prone to epilepsy. 

Kurralta Park 1/realestate.com.au
Wilson Real Estate West Richmond via realestate.com.au

Don’t believe me?  Here it is.

Looking at it, I wondered what the real estate agent was thinking.  Had he tried to persuade the vendor that she’d do better to clear out the personal items and pull down the ‘wallpaper’, only to be met with refusal?  Or – and this is what intrigued me – had he decided to keep it as it was?

We all know the standard wisdom for home staging.  Paint the walls a neutral colour.  Rid the rooms of personal items.  The less you have inside the house, the bigger it looks.  People want to be able to see past your life and superimpose their new one onto the rooms.  It’s usually good advice.

But those homes, unless they’re spectacular in their own right, don’t generate social media shares.   So, faced with a completely ordinary home in a completely ordinary suburb, did the real estate agent make a very smart decision to leverage the one extraordinary thing about it?

Kurralta Park 2/realestate.com.au
Wilson Real Estate West Richmond via realestate.com.au

But Tanya, you say, if you’re inclined to talk to blog posts, what is the point of exposure if the house puts people off?   Well, you’d be surprised what attracts people, for a start.  I’ve already seen someone comment on how bright and kitsch the home is, and if she was looking to buy it would be right up her alley.  For people who value quirky kitsch in their lives, it’s easier to imagine themselves in a home someone else has already demonstrated can be made to stand out.  With hipsters entering the market, retro or ironic furnishings can be a drawcard.

And there’s a second group of buyers that listings like this attract: the bargain hunters.  Never underestimate this group.  They’re on the lookout for homes that are presented badly, in hopes that they’ll be the only ones who look past the decor to the bones of the structure.  Ironically for them, there are so many people in this group that homes which look like bargains can sometimes go for more than the equivalent.

In February of 2016, a Sydney home made the national news when it was discovered that a dead body had been inside for eight years.  The place was completely derelict, as the deceased owner had lived there alone and increasingly unwell until her lonely death.  Photographs of the home’s interior, with layers of grime, mould and grim disrepair, were shared widely. 

The place was auctioned as-is, with no attempts made to clean it up (save, of course, for removing the body).  Bids started at $600,000 and were expected to finish at around $700,000.  Instead, the tidal wave of publicity saw ten interested bidders turn up and compete fiercely, all believing that they were about to grasp a bargain – after all, how many places in inner Sydney would be in this bad a condition?  In the end, the house sold for $1.1 million, not far below the median price for an equivalent home in tip-top condition.

Sometimes, a house which is poorly presented looks more attractive to bargain hunters than one which has been done up.  So next time you’re landed with a vendor who doesn’t want to spend the money on staging, or a plain old ugly duckling, think outside the box.  If nothing else, you’ll get a reputation for honesty, and you might just walk away with a fat commission to boot.

~ Tanya Ashworth-Keppel

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Help us help you

This post is penned by a total film tragic, so straight up apologies for the quite obvious reference. That said, this quote and its use was flooding plenty of different creative industries after the 1996 film in which it was featured. We just thought it was time to bring it up again.

Yep, we are referring to Jerry Maguire’s spiel to Rod Tidwell. (See below, if you need a refresher. Note, all Copyright of clip remains with owners/proprietors of the original film.)

Don’t get us wrong, we aren’t in the habit of ranting at our clients, or bothering them whilst they are attempting to dress. And we pride ourselves on our really positive relationships with all of our clients.

When you communicate with a client purely via Emoji, that’s when you know you’ve built up a solid working relationship!

But what we love about this “help me help you” ethos is that in the marketing world it’s easy for pressures and strains to compete to get in the way of taking a deep breath and going back to basics.

Asking the really simple (seriously, very simple) questions of a client at the beginning of a brief, we have found anyway, have ensured that we are providing the best possible service (read: help) that we can.

Questions such as:

  • Who are you trying to reach with this?
  • Do you have any documentation that can give us a unique insight? (For example, vendor’s statements about what they love about their home, why they first built in the area, etc..)
  • When do you plan on publishing this and/or having your other material complete?
  • Can you describe your ideal “buyer”, who would read this copy and be enticed to pick up the phone and call you?
  • Can you cite an example of a listing/catch-phrase/campaign you’ve seen recently that has sparked your interest and what did you love about it?

We have found that when providing our service for the first time to a client, whether they are an agent from a boutique agency, or someone from a powerhouse agency, questions like these help so much.

All it takes is this initial ten-minute or so conversation and we are in the best possible situation to help and to produce something tailored, unique and exactly what is required by the client. As a result of them helping us. Win-win!

It can also save a stream of emails back and forth following a brief, which may be a hindrance on time, on both ends.

So whether you’re a copywriter reading this, or a business owner/agent/agency who currently outsources to writers such as us, it’s a good little tagline to embed in your brain for the day.

help me help you

Simple right? But effective! Have any other tips for that first efficient, effective copywriting briefing? We would love to hear them.

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Propinwhat? How to build trust with vendors

building trust

We’re entering an age where digital marketing has become one of the most powerful tools in the sales toolkit…and yet where are the real estate agents?  In our business, we make it a point to follow as many Australian real estate agencies and businesses on Twitter as we can, and the number of times we’ve searched for a name only to find that the agent doesn’t have an account astounds us.  We know it’s a busy industry, and taking the time to develop a social media presence can feel overwhelming, but if you don’t, you’re missing out on more than the opportunity to share an Instagrammed brunch.  You’re missing out on sales.

hand and phone

There’s a concept you should understand, taken from social psychology, which is known as propinquity.  It refers to way that physical or psychological nearness between two people leads to a closer relationship.   The co-worker you see every day, your neighbours, the other parents around the school gate; by making contact regularly, and passing the time of day, you develop close, meaningful bonds even if you aren’t natural soulmates.

With the growth in social media, researchers have found that physical proximity isn’t the only way to develop those bonds.  Virtual propinquity also exists. 

And what on earth does that have to do with you?  Well.  Marketing and sales are all about building relationships with people.  Especially for real estate agents, who are already working against the perceptions that they are untrustworthy , building trust is a critical part of landing the listing, and it’s part of the sales process that starts well before the vendor decides to sell.

building trust

Most of a customer’s decision making process happens before he or she even speaks to you.  Whether they pick up the phone and ring your office instead of your competitors depends entirely on what they already know about your service and about you.  That’s why referrals are so powerful.

But as the Age of the Internet grinds steadily across the horizon, the marketing landscape is changing.  More and more, vendors do their research online.  They’re not deciding that you’re the right agent for them based on their neighbour’s opinion anymore, they’re basing it on what they know of you online.  That, combined with the need to influence their decisions before they speak to you, represents an enormous opportunity.  By mapping out contact points – places where your prospective vendor is likely to go online and where you can interact with them – and then creating those interactions, you create a virtual propinquity effect.   

close kittens

That only works if the interactions are positive, of course: we don’t like everybody we see every day, after all!  But if you’re willing to create high quality branded content (you don’t have to write it yourself!) and get that content placed in places where a contact point is likely, then your prospects will start to know who you are even before they know they’re looking for an agent. And that means they’ll walk through your door first.

How and where to place that content and optimise your social media presence is a whole post on its own, so we’ll follow this one up with more details on content marketing strategy next week.  Until then, happy selling!

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